FAQ

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SHOP PRICING
We are a Canadian based company out of British Columbia but our shop pricing is in USD.
The exchange rate works out to almost exactly what we charge Canadian.
Local buyer? Send us a Message prior to purchase!
 
SHIPPING & DELIVERY

Packages are Shipped 3-10 Business Days from order being received.

Custom Order processing time varies. 

USA Tracked Packet 5-13 Business Days

CANADA Regular Parcel 2-13 Business Days

INTERNATIONAL Small Packet 6-28 Business Days

(times are approx and any delay is out of our control)

Currently due to Covid some packages are taking longer than usual to arrive,

while others are arriving right on time.

Unfortunately we have no control over the flow of mail and

services are experiencing delays and Christmas time volumes.

We deeply appreciate your understanding and patience during this time.

Earth and Air is not responsible for lost or missing packages or if address was wrong.

If it is a gift, please let us know.

TRACKING YOUR ORDER

Packages Shipped to USA generally include a tracking number so you can track your treasure!

Packages Shipped within Canada and Internationally generally DO NOT include a tracking number.

REFUNDS

Earth and Air does NOT offer refunds or cancellations but is available to assist you with any complication you may have!

PRIVACY POLICY

Your information will never be shared! Your privacy is of the utmost importance to us!

 

 IMPORTANT

Earth and Air is taking appropriate precautions to ensure your safety.

Please be aware that mailed items make take longer to receive due to covid-19. We thank you for your patience and understanding.

Please note: Crystal Healing Descriptions are metaphysical in nature and are not meant to replace professional medical care or advice